Compatibility and Troubleshooting
Find your problem below and open the page that covers it.
Compatibility with Windows 10 and 11
Build requirements, S mode, ARM PCs, and differences between the two versions.
Open →Installation Issues
The installer won't start, hangs, rolls back, or the app won't open after installing.
Open →Conflicts and Configuration Issues
Hotkey clashes, DPI offsets, clipboard managers, and garbled OCR results.
Open →Quick diagnosis
| Symptom | Most likely cause | Go to |
|---|---|---|
| Installer shows an error code | Runtime, permissions, or leftover install | Common Installation Errors |
| "This app can't run on your PC" | Wrong architecture, S mode, or old Windows build | Windows 10 and 11 |
| Nothing happens after installing | App is running in the tray, or blocked at startup | Installation Issues |
| Hotkey does nothing | Another app uses the same shortcut | Conflicts |
| Selection box is offset from the text | DPI scaling across multiple monitors | Conflicts: DPI |
| Output is gibberish | Wrong OCR language or low-resolution image | Conflicts: Accuracy |